Billing
On-demand resources

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Access Billing Information
This job aid will provide you with the steps to view and access Commercial Lines billing account information in Agent Center.
Access Billing Statements
This job aid will provide you with the steps to access a Commercial Lines billing account statement in Agent Center
Change Billing Due Date
This job aid will provide you with the steps to change a Commercial Lines billing account due date in Agent Center.
Change Billing Frequency and Pay Plan
This job aid will provide you with the steps to change the billing frequency and pay plan of a Commercial Lines billing account in Agent Center.
Estimate Future Invoice
This job aid will provide you with the steps to estimate a Commercial Lines billing account's next invoice in Agent Center.
Make a Payment
This job aid will provide you with the steps to make a Commercial Lines billing account payment in Agent Center.
Manage Automatic Payments
This job aid will provide you with the steps to set up, update, cancel or suspend Commercial Lines automatic payments in Agent Center.
Manage Billing Notices in Agent Center
This job aid details how to manage Billing notices in Agent Center.
Paperless Selection at Point of Sale/Service
This job aid describes how policies default to paperless at point of sale, steps to update at point of sale, tips for advocating Paperless policy preferences and setting expectations for customers, an...
Reinstatements for Agents (CL)
This instructional guide provides step by step instructions for reinstating an eligible CL PolicyCenter policy. NOTE: Reinstatement process is done in Agent Center, even if the policy is accessed thr...
Reinstatements
Video runtime: 3 min 23 sec

This video shows a reinstatements overview and walks agents through the process of reinstating eligible accounts that have cancelled for non-pay.