Servicing Videos
On-demand resources

Download Files

Overview of Migration
Video runtime: 3 min 26 sec

This video introduces agents to the policy migration process and timeline.
Searches in Agent Center Workspace
Video runtime: 5 min 55 sec

This video describes how to search in Agent Center, and how to retrieve quoted and current accounts. This video is intended for personal lines, commercial lines,...
Service Accounts in accessHarleysville
Video runtime: 7 min 11 sec

In this video learn how accessHarleysville links to the ClearQuote and Guidewire's PolicyCenter system, plus watch how to service CLT accounts.
Service Accounts in accessHarleysville
Video runtime: 7 min 11 sec

In this video learn how accessHarleysville links to the ClearQuote and Guidewire's PolicyCenter system, plus watch how to service CLT accounts.
Renewal Process
Video runtime: 5 min 05 sec

This video describes the CLT renewal process.
Renewal Not Taken
Video runtime: 2 min 20 sec

This video shows how to indicate in PolicyCenter that a renewal is not accepted or no longer needed for a policy.
Adding a Line of Business in Agent Center
Video runtime: 0 min 50 sec

This video shows how to add a line of business to an existing account.
PolicyCenter Account Level Cancellation
Video runtime: 0 min 24 seconds

This video review how to complete an account level cancellation in PolicyCenter.
Adding an Additional Insured in PoilcyCenter
Video runtime: 0 min 55 sec

This video review how to add an additional insured in PolicyCenter for a Businessowners policy.
Adding an Endorsement in PolicyCenter
Video runtime: 0 min 43 sec

This video reviews how to complete adding an endorsement to a Businessowners policy in PolicyCenter.
Contingencies
Video runtime: 0 min 23 sec

This video reviews where you can locate contingencies in PolicyCenter.
How to use eSignature in PolicyCenter
Video runtime: 0 min 48 seconds

This video reviews how to send documents via Docusign for eSignature.
Navigating Policycenter
Video runtime: 1 min 26 sec

This video reviews how to navigate in PolicyCenter and what self-service options are available in PolicyCenter.
Policy Level Cancellation in PolicyCenter
Video runtime: 0 min 30 sec

This video reviews how to complete a policy level cancellation in PolicyCenter.
Quoting Changes in PolicyCenter
Video runtime: 0 min 58 sec

This video reviews quoting a change PolicyCenter and providing premium and coverage change information to the customer.
Underwriting Referrals in PolicyCenter
Video runtime: 0 min 54 sec

This video reviews how to locate underwriting issues in PolicyCenter.
Monitoring Renewals
Video runtime: 0 min 22 sec

This videos show where to monitor renewal activity.
Rewrite an Account
Video runtime: 3 min 39 sec

In this video you will learn the steps of how to rewrite an account.
Certificates of Insurance
This presentation provides a general overview of the importance of Certificates of Insurance and the process of issuing those certificated on the Nationwide Agent Center platform.
Introduction, Navigate, and Search in PolicyCenter
Video runtime: 7 min 11 secs

This video shows how Guidewire's PolicyCenter streamlines the policy change process. This video is designed for both commercial and farm agents.
How to Make Changes in PolicyCenter
This video demonstrates how to complete a few examples of both Account and Policy Level changes in PolicyCenter.
Issuing Policies in PolicyCenter
This 5 min video demonstrates the process of issuing Commercial policies in PolicyCenter.